The principles of Imago
and Non-Violent Communication offer dialogical frameworks
that, when used correctly, enable participants to speak their minds
and feel heard without hurting each other.
Of utmost importance in both models is the safety of the person
you are speaking to. When your listener
does not feel safe, he or she cannot stay present to you. He or she will either fight back or withdraw from you entirely.
One of the common ways in which we make our partners feel
unsafe is by trying to argue our position rather than present it as our story or
personal experience.
We get caught up in building a case for our “side”, appealing
to third party authority— whether in the form of scripture, law or science— in
an attempt to bolster our position and pre-empt the validity of someone else's. We set up a conversation which leaves the
listener only two options: to be with or against me. This is an adversarial stance in
which there is no room for another.
Let’s take an example.
A man believes that his wife is unfairly biased against his
children who are her stepchildren. He has
reasons for believing this and wants his concerns heard.
Safe = I believe that
you hold my children to a different standard than your own and, because of my conviction
based on my observations and theories
explaining your past actions, I fear that you will continue to overlook certain
behaviours in your children that you do not forgive in mine.
Unsafe = I do not trust you because, based on your past
actions as proof, you hold my children to a different standard than your own, and I have no doubt that you will continue to overlook
behaviours in your children that you do not forgive in mine.
The first is a statement that focuses on the link between me and my beliefs about my wife, a
statement which emphasizes the subjectivity of my beliefs and their relativity to me, my
perceptions, theories and convictions. They are put forward with certainty but without
eradicating the possibility that my wife may have an explanation for her actions which may serve as a corrective to my own perceptions.
The second statement focuses on the link between evidence and my conclusions about my wife, a statement which emphasizes
the justification for my conclusions and their
objectivity based on the
proof I selectively submit in their favour. My convictions are put forward as truths and eradicate the possibility that my wife may have an explanation for her actions which may serve as a corrective to my own perceptions.
The first statement is safe for the listener. The husband leaves room for his wife's account of her own actions from the inside. The second puts a chokehold on her, leaving
no room for her experience of herself and denying her the possibility of influencing his perceptions.
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